Privacy Policy for Orisylva
Last updated: 2026
Welcome to Orisylva. This Privacy Policy explains how Orisylva (we, us, or our) collects, uses, discloses, and safeguards your information when you visit our website orisylva.biz and use our smart AI devices essential for life, such as vacuum cleaners, air conditioners, cat water fountains, and more.
1. Information We Collect
- Personal Information: name, email address, phone number, postal address.
- Device Information: device model, operating system, unique device identifiers, usage metrics.
- Usage Information: pages visited, features used, interaction logs, error reports.
- Location Data: general geographic location if enabled by you.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our products and services.
- Communicate with you about updates, support requests, and promotional offers (where permitted).
- Analyze usage patterns to enhance user experience and device performance.
- Ensure security, prevent misuse, and detect technical issues.
3. Cookies and Similar Technologies
We and our service providers use cookies, web beacons, and similar technologies to collect usage information. Cookies help us remember your preferences, enable core site functionality, and provide analytics.
You may control cookies through your browser settings. Disabling cookies may affect your ability to access certain features of orisylva.biz.
4. GDPR Compliance
In accordance with the General Data Protection Regulation (EU) 2016/679, we respect your data protection rights. If you are a resident of the European Economic Area, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Restrict or object to processing of your data.
- Request portability of your data in a structured format.
To exercise any of these rights, please contact us using our Contact Form or the details provided below. We will respond within one month of receipt of your request.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Third-Party Services
We may engage third-party service providers for hosting, analytics, messaging, and customer support. These providers process your information on our behalf under strict confidentiality obligations and are prohibited from using your data for other purposes.
7. Security
We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
8. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us to have that information deleted.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We will indicate the date of last update at the top of this page.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please reach out to us at:
Office 2801, 28th FloorThe platform Tower 1
Dubai International business Centre
PO Box 74777
Dubai
United Arab Emirates
Phone: +971523646768
Business ID: CN-8587468